Privacy Policy

Last Updated: [12 /06/ 2025]

Evolve Media House (“we,” “us,” “our”) is committed to protecting the privacy of our clients, prospective clients, and website visitors. This Privacy Policy explains what personal data we collect, how we use it, who we share it with, and your rights regarding that data.

This Policy applies to information collected through:

Our website at evolvemediahouse.com
Email, phone, and other communications with us
Our delivery of digital marketing services

This Policy is published in compliance with the Digital Personal Data Protection Act, 2023 (India) and applicable provisions of the Information Technology Act, 2000.

1. Data Fiduciary

Evolve Media House is operated as a sole proprietorship by NEETU ARORA, based at Janak Ganj Road, Patshala Wali Gali, Gwalior, Madhya Pradesh, 474001,India. For the purposes of the Digital Personal Data Protection Act, 2023, Evolve Media House is the “Data Fiduciary” for the personal data described in this Policy.

2. Information We Collect

2.1 From Website Visitors

When you visit evolvemediahouse.com, we may collect:

Contact form information: Name, email address, phone number, company name, and any message content you submit.
Automatically collected data: IP address, browser type, device information, operating system, referring URL, pages visited, and time spent on pages.
Cookies and similar tracking technologies (see Section 6).

2.2 From Clients

When you engage our services, we additionally collect:

Business and contact information: Legal/business name, billing address, GSTIN (if applicable), phone number, email.
Payment information: Payment is processed by our third-party payment gateway (Cashfree Payments and/or Razorpay). We do not store full credit card or bank account numbers on our servers. We may retain transaction IDs, the last 4 digits of cards, and billing metadata.
Account credentials and access tokens for third-party platforms (Meta Business Suite, Google Ads, LinkedIn, X/Twitter, Pinterest, etc.) that you authorize us to manage on your behalf.
Business content and materials: Logos, brand assets, photos, videos, copy, strategy notes, and any other materials you share with us for service delivery.
Communications: Records of emails, calls, and messages exchanged during the engagement.

2.3 From Third Parties

We may receive information about you from:

Third-party platforms when you authorize us to access them (Meta, Google, LinkedIn, etc.)
Payment processors confirming successful transactions
Analytics and advertising providers (such as Google Analytics)

3. How We Use Your Information

We use your information to:

Provide, deliver, and improve our digital marketing services
Process payments and manage billing
Communicate with you about your account, services, and support requests
Respond to inquiries from website visitors
Send service updates, invoices, and (where consented) marketing communications
Comply with legal, tax, and regulatory obligations under Indian law
Detect and prevent fraud, abuse, or security incidents
Improve our website, services, and overall offerings

4. Legal Basis for Processing

We process your personal data under the following lawful bases:

Consent: Where you have voluntarily provided your data and consented to its use (e.g., contact form submissions, newsletter sign-ups).
Performance of a contract: Where processing is necessary to deliver Services under our Terms of Service.
Legal obligation: Where required to comply with Indian laws, tax obligations, or lawful orders.
Legitimate uses: As permitted under Section 7 of the Digital Personal Data Protection Act, 2023.

5. How We Share Your Information

We do not sell your personal data. We share data only as follows:

5.1 Service Providers

We share necessary information with trusted third parties who help us operate, including:

Payment gateways: Cashfree Payments, Razorpay
Email and productivity tools: Google Workspace and similar providers
Hosting and infrastructure providers
Analytics: Google Analytics
Cloud storage and project management tools used in service delivery

These providers are contractually obligated to use your information only as required to perform their services for us.

5.2 Third-Party Marketing Platforms

For service delivery, we access and operate third-party platforms (Meta Business Suite, Google Ads, LinkedIn Ads, etc.) on your behalf with your authorization. Use of these platforms is governed by their own privacy policies.

5.3 Legal Requirements

We may disclose information if required by law, court order, governmental request, or to protect our rights, property, or safety, or that of others.

5.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

6. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

Remember your preferences
Analyze website traffic and usage patterns (via Google Analytics)
Improve site functionality and user experience

You can control cookies through your browser settings. Disabling cookies may affect website functionality. By continuing to use our website, you consent to our use of cookies as described.

7. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this Policy:

Active client data: For the duration of the engagement plus a reasonable period thereafter for legal, tax, and accounting compliance (typically 7 years under Indian tax law).
Prospective client / contact form data: Up to 24 months from your last interaction, unless deleted earlier upon request.
Website analytics data: As per Google Analytics retention settings (typically 14–26 months).
Payment records: As required under Indian tax and regulatory laws (typically 7+ years).

After the retention period, data is securely deleted or anonymized.

8. Cross-Border Data Transfers

Evolve Media House is based in India. Personal data we collect is primarily processed in India. Where we use foreign service providers (such as Google Workspace, Google Analytics, payment processors, or social media platforms), your data may be transferred to and stored in countries outside India, including the United States, European Union, or Singapore.

For our international clients (including those in the United States):

Your data is processed in India under Indian law.
We rely on the contractual protections and compliance frameworks of our service providers (including Standard Contractual Clauses where applicable).
Cross-border transfers comply with the Digital Personal Data Protection Act, 2023, and any restrictions notified by the Government of India.

9. Your Rights

Under the Digital Personal Data Protection Act, 2023, and applicable laws, you have the right to:

Access: Request a copy of the personal data we hold about you.
Correction: Request correction of inaccurate or incomplete data.
Erasure: Request deletion of your personal data (subject to legal retention requirements).
Withdraw consent: Withdraw any consent previously given for processing, at any time.
Grievance redressal: Raise concerns or complaints about our data practices.
Nomination: Nominate another individual to exercise your rights in the event of your death or incapacity.

To exercise any of these rights, please contact us at support@evolvemediahouse.com.

10. Data Security

We implement reasonable technical and organizational measures to protect your personal data, including:

Encrypted transmission (HTTPS) on our website
Secure access controls for client data
Use of reputable third-party services with strong security practices
Regular review of our security practices

However, no method of transmission or storage over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

11. Children’s Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that we have collected data from a minor without verified parental consent, we will delete it promptly.

12. Third-Party Links

Our website and communications may contain links to third-party websites and platforms. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing your information.

13. Marketing Communications

If you have consented to receive marketing communications from us, you may opt out at any time by:

Clicking the “unsubscribe” link in any marketing email, or
Emailing vishesh.arora@evolvemediahouse.com with subject line “Unsubscribe.”

Opting out of marketing does not affect service-related communications (invoices, account updates, support).

14. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted at evolvemediahouse.com with a revised “Last Updated” date. Material changes will be communicated to active clients via email. Continued use of our Services or website after such changes constitutes acceptance of the updated Policy.

15. Grievance Officer & Contact

For any privacy-related questions, concerns, or to exercise your rights, please contact:

Evolve Media House Proprietor: NEETU ARORA

Address: Janak Ganj Road, Patshala Wali Gali, Gwalior, Madhya Pradesh, 474001,India

Phone: +91-8602749588

Email: vishesh.arora@evolvemediahouse.com

GSTIN: 23AGLPA4350L1ZK
Business Hours: Monday – Friday, 10:00 AM – 6:00 PM IST

We will acknowledge grievances within seven (7) working days and respond substantively within thirty (30) days of receipt, as required under applicable law.

Privacy policy